Problems Connecting with a Database?  Please try these troubleshooting tips.   If you are still not able to connect to the database, please for further assistance.

1.   Check your Firewall settings.  

Turn off the firewall and then try accessing the database.  If it works you will need to add the database address to your list of allowable sites. If it does not work or you don’t have a firewall then….

2. Check  for Internet Security Software

Programs like Norton Internet Security will block some databases.  In Privacy Control you will need to allow outgoing private information and disable browser privacy while using the database.  If that does not work then...

3. Check for a Popup Blocker.

Databases like Heritage Quest will pop up a window for you to enter your library card number.  Most browsers have a popup blocker, as do other software programs.  Try holding down the Control key while clicking on the link.  Or allow popups for just the database site.

4.  Check your Browser

Are you using AOL? Due to the unique design of AOL software, America Online users may have problems connecting with some of our online databases from home.  If you are repeatedly denied access through AOL you may need to use a non-AOL browser, such as Internet Explorer. If you do not already have Internet Explorer on your computer it can be downloaded from Microsoft’s website. Get Internet Explorer.   If that does not work then… 
 

5.   Change the Privacy Level on your Browser

If you have Internet Explorer click on “Tools” and “Internet Options”.  Click on the “Privacy” tab and check Settings.  If the setting is Block all Cookies or High, lower the setting for Cookies to Medium High or Medium.

If you have Netscape 6.0 or above, click on “Edit” and then “Preferences.”  Click on “Cookies” in the left column.  On the right side of the page click on the “View” button next to “Enable cookies based on privacy settings.”

If your level of privacy is set to “high,” change the setting to “medium.”

If you still can’t access your database then….
 

6.  Clear Old files that are in your Browser’s Memory.

If you are using Internet Explorer (IE) click on "Tools" then “Internet Options” and choose the “General" tab.  You should see a section for “Temporary Internet Files” as shown in the graphic below.

Click on “Delete Files” first, which will clear all temporary internet files.  If you still can't get into your database try clicking on the “Delete Cookies”.  Warning!

If you have Netscape, to clear all temporary internet files click on "Edit," "Preferences," "Advanced," "Cache," and then click on the button that says "Clear Cache." The "Cache" and "Temporary Files" are the same thing -- it is the place where the browser saves files so that next time the user goes to a site, it loads more quickly.

To delete cookies in Netscape 6.0 or above, click on “Tools,” “Cookie Manager” and “Manage Stored Cookies.”   Then click on the “Remove All Cookies” button. Warning!

If you have followed the steps above and you still can’t connect with the database please contact the .

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Last Reviewed: October 06, 2009